Returns

My policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, I can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

Custom and personalized items cannot be returned, as these are made especially for you.

Additional non-returnable items:

• Gift cards
• Sale items

To complete your return, I require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Broken or Damaged Items

If your item arrives broken or damaged, please contact me first at jogita@zuzepet.com with photos of the damage — I'll work with you to find the best solution. Since each piece is handmade, I do not require damaged items to be returned. Depending on the situation, I will either issue a full refund or create a replacement piece for you.

Refunds (if applicable)

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank — it may take some additional time before a refund is officially posted. If you've done all of this and still have not received your refund, please contact me at jogita@zuzepet.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

I only replace items if they are defective or damaged — see "Broken or Damaged Items" above. If you need to exchange a non-personalized item for the same item, contact me at jogita@zuzepet.com first, and I'll advise on next steps.

Shipping (returns)

To return your product, please contact me first at jogita@zuzepet.com so I can guide you through the process. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please note that international return shipping can be costly — I'm happy to discuss the best option together before you send anything back.